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Moveandparcel partners and payment methods


10. Customer service

57. I sent you a mail but I didn’t get a reply. Why?

We usually reply in 24 hours.
If there’s some info that we’re waiting to find out we’ll notify you. Please be patient until we get back to you with a detailed reply.

 

58. The courier won’t answer the phone! Why?

There can be many reasons:
- he’s driving and concentrating on the traffic,
- there’s no signal where he’s currently passing through,
- he’s packing parcels and he left the phone in the cockpit,
- etc.

Relax, he’ll call you before meeting you!

MAKE SURE YOUR MOBILE IS ON AND YOU’RE AVAILABLE!