FAQ - Frequently Asked Questions
International Delivery and Moving Knowledge Base
QUESTIONS & ANSWERS
About parcel delivery, pet transportation, removals, pallet transportation
Delivery company customers usually have a great many questions on package delivery and removals.
We’d now like to set things straight and answer all your questions.
This will make our work easier too, but it’s also our obligation as we’re the most reliable small enterprise in the package delivery business.
(We can safely make the above statement as our clients regularly praise us for our reliability and give us nothing but positive reviews.)
So, you’re welcome to browse the Parcel Delivery and International Removals Knowledge Base – where you’ll get answers to all your questions!
MAKE SURE TO READ THE KNOWLEDGE BASE FIRST as it is:
- FASTER: we can’t answer the phone every time, but you’re sure to find the answers to your questions here!
- MORE ACCURATE: as the Latin proverb goes "Verba volant, scripta manent” – Spoken words fly away, written words remain. You can read about all the important issues here!
- CHEAPER: we have thought of every question you could ever ask! Think of your phone bill, man! :-)
Oh, and one more thing: it is BETTER for us, too if you use the online knowledge base because
we’ll have more time and energy to take care of your parcel!
THANKS A LOT IN ADVANCE FOR USING THE KNOWLEDGE BASE TO STAY INFORMED!
BEFORE WE START:
Top features of our parcel delivery service:
You don’t have to take your parcel anywhere to send it as our courier will collect it at the specified address and will always call the Sender before collecting about timing!
You don’t have to go anywhere to collect your parcel because our courier will deliver it to your doorstep and will notify the Recipient by phone before the actual delivery about timing!
The delivery fee is to be paid upon sending or upon delivery in cash.
Warning! We deliver door-to-door but in some cases it may happen that one of our subcontractors collects or delivers the parcel to and from your doorstep. This of course does not affect the delivery fee and the delivery time as we have a special business agreement with the partner delivery company guaranteeing the most advantageous conditions. Such terms are offered to full-time partners only. Occassionally, we choose to work with partner companies to provide the most affordable and the fastest delivery services to you!
NON-STOP, 24hr DELIVERY!
Our couriers cover vast distances through many countries, driving from one address to the next. It is impossible to foretell where they’ll be minute by minute, which means they can arrive at your address any time: 0-24hrs.
However, a few hours before collecting and delivery, the courier will ALWAYS notify the Sender and the Recipient by phone!
So you don’t have to stay at home all day,
JUST MAKE SURE YOU’VE GOT YOUR CELLPHONE TURNED ON,
so that the courier can inform you what time he’s gonna be there!
WE ship EVERYTHING!
People often enquire whether we deliver this or that kind of item. YES, as a matter of fact WE CAN DELIVER ANYTHING!
Yes, our company is known for the fact that -as opposed to big multinational companies- we really deliver ANYTHING and EVERYTHING.
Your item can be big or small, fragile or shatterproof, it can be a pet (a dog, a cat, or anything else) even a bicycle or a motorcycle!
Apart from individual requests, our main delivery item categories are:
1. International Removals
2. Parcels, Boxes and Packages
3. Cats, Dogs and Other Pets
4. International Pallet Delivery Services
5. Motorcycles, Scooters
6. Bicycles and Fitness Equipment
7. Pieces of Furniture
8. Fragile Items, Electronics and so on
9. Antlers, Horns and Other Hunting Trophies
10. Auto Parts
11. Products from Ebay
12. Fragile Musical Instruments
Parcel delivery and removal services means the delivery of virtually every kind of item except for hazardous and excisable goods.
Because of the border crossings the sender has to specify the nature of the goods to be sent.
You can find a detailed list of goods we deliver on a regular basis: http://www.moveandparcel.eu/top-450-szallitott-aru.html
We operate ROUND-THE-CLOCK!
In 90% of cases, it takes us 5-7 days (upon order placement) to collect your parcel and deliver it to the recipient.
This means we can plan the pickup and delivery routes and our couriers can head out to collect the parcels and deliver those we’ve already collected in our warehouses. Our courier travels from address to address based on geographical location until he finally reaches you. A few hours before the pickup the courier will contact you by phone and he’ll inform you about his E.T.A. (estimated time of arrival).
The above schedule is applicable to parcel delivery and international removals.
Our pickup-truck couriers meet the sender and the recipient as well.
Palletised goods are transported to and from out warehouses by lorries.
In 10% of cases it may take more than 7 days to collect and deliver a parcel. This mostly happens if you are sending a special item, something that cannot be transported by lorries: non-boxable items, large items, pets (dogs, cats), bicycles and motorcycles. Such items take special care and attention so we only take such deliveries in our private pickup trucks. In these cases we make a round trip between Hungary and Ireland, that’s 7.000kms, and it takes 7 days. Such round trips are only done once a month as our couriers work locally most of the time, covering thousands of kilometres in Ireland, England and Hungary.
WHEREVER the destination or the origin is, we deliver it WHERE you want!
Our delivery services mainly cover the the following areas:
Our services are available all over Ireland, Northern Ireland and Hungary,
plus Luxemburg, Belgium, the Czech Republic and Slovakia.
In England and Wales we operate in and around the following cities:
Liverpool, Stoke-on-Trent, Birmingham, Coventry, Nottingham, Northampton,
Bedford, Milton Keynes, Cambridge, Luton, London, Maidstone, Ashford, Dover,
Manchester, Reading, Telford, Derby, Rugby, Corby, Holyhead, Bangor, Llandudno,
Chester, Leicester, Redditch, Oxford, Woking, Guilford, Crawley, Gillingham, Canterbury.
In other EU countries we operate in and around the following cities:
Calais, Brugge, Gent, Brussels, Antwerp, Leuven, Hassel, Genk, Liege, Maastricht,
Eindhoven, Aachen, Cologne, Bonn, Koblenz, Frankfurt, Mannheim, Stuttgart, Nurenberg, Munich,
Linz, Vienna, Graz, Prague, Brno, Bratislava, Komarno, Kosice, Satu-Mare, Oradea.
We frequently diverge from the above mentioned places to extend our operations to more remote areas as well.
These small detours are usually about 50-100kms and the extra charge is 0,3 € / km.